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Frequent Questions


Questions?
We have answers.

Our technology is new and we know you may have some questions!

We are always using your feedback to help answer questions others might have!

Visit our GET IN TOUCH page if you have a stumper!

  • Founder Offer
  • Product
  • Packaging
  • Rewards

When will I get my offer code?

We truly appreciate your patience, we are sending personal offer codes out in a first-come, first-served basis.

We are trying to ensure the people waiting the longest have the first chance to redeem. We are also trying to balance the load on our website and our warehouse so that we keep shipping time to a minimum for all who order.

Why is the checkout "spinning"?

EC30 is experiencing very high order volumes. Some checkouts are failing due to the payment system falsely detecting fraud. We are working with our technical team to solve this issue.

In the meantime, if you get stuck in the checkout, we recommend waiting 1-2 hours and trying again from a different device (ie use a phone if you tried a PC). The payment system appears to put a "timeout" on devices that attempt too many checkouts in too small a time window - so a different device has been letting the majority of customers through.

If you still can't get an order, please Contact Us so we can extend your offer code's expiration.

When will I receive my trial kit?

EC30 strives to ship all orders within 2 business days of receipt.

We ship via UPS SurePost from Cincinnati, OH which can take from 2-10 days depending on your location.

What are the ingredients? 

Each swatch is uniquely formulated for the cleaning job it performs. Because the ingredients are different by product, each Product Page has a section listing the ingredients.

The Product pages can be found in our top navigation menu and are listed here: Laundry Detergent, Toilet Cleaner, Hand Wash, Surface Cleaner, Body Wash, Shampoo, Conditioner, and Face Wash.

Our trial kits contain a mix of swatches that have the same ingredients as those listed above.

Is EC30 tested on animals?

The EC30 product you purchase is not tested on animals.

Is EC30 cruelty free?

The EC30 product you purchase is not tested on animals. EC30 has not undergone certification as Cruelty Free.

Is EC30 Vegan? 

While EC30 contains no ingredients that are directly derived from animals we have not completed the certifications necessary to claim the product is Vegan and therefore recommend you treat it as not Vegan at this time.

Is EC30 gluten free?

EC30 is not formulated with any wheat, rye, barley or crossbreeds of these grains. EC30 has not undergone the testing to confirm fewer than 20 ppm of gluten that would be done to certify as gluten free. We recommend individuals sensitive to gluten carefully test EC30 prior to casual use.

Where is EC30 made?

EC30 is made in Cincinnati, Ohio in the United States.

Does EC30 have microplastic?

There is NO microplastic in EC30. Some EC30 products contain small crystals of sodium bicarbonate (baking soda) to create the bubbles in the product (e.g. Shampoo and Body Wash). Prior to fully dissolving these can sometimes have a gritty feel to them, and have been confused with microplastic. There is no microplastic in EC30, this grittiness will dissolve and does not contribute to ocean plastics.

Can I divide the swatch?

EC30 swatches can be divided if you find the amount of product too much (for example, some people with short hair find the shampoo too large). For best results, divide the swatch by cutting with scissors instead of tearing. When you tear the swatch, the fibers become compressed and the swatch will not dissolve as well.

Unanswered questions?

If you have a question not answered by our FAQ, please reach us by using our GET IN TOUCH page.

What is EC30 Packaging?

Our goal at EC30 is to create cleaning products that leave no trace. Every component of the packing is either reusable, biodegradable if composted, and/or recyclable.*

EC30 is primarily packaged in a bamboo pulp and spent-sugar-cane box. Bamboo pulp is classified as one of the top renewable resources given its ability to grow quickly and easily regrow after being cut down. This primary box may be suitable for composting depending on your local restrictions. This box is recyclable*.

EC30 inserts are printed on paper or vellum (wax-coated paper). This paper is recyclable.*

EC30 Trial kits contain small, cardstock inner boxes to separate the unique formulas. These boxes are recyclable*.


For shipping, boxes of EC30 are packed with a clay and craft paper desiccant inside a specially made bag that may be suitable for compost.* The desiccant and bag are necessary to protect EC30 in transit when the temperature and humidity are high.

The bags are packed in cardboard boxes with craft paper.

* check your local restrictions on recycling and compost.

Is the packaging biodegradable?

Our goal at EC30 is to create cleaning products that leave no trace.

This requires your help! The packaging is designed to biodegrade if you compost it. The paper products may be recycled*. But, if you put the packaging in the landfill waste stream it will degrade at a very slow rate as landfills are created with the intent to block water, light, and oxygen.

Please do not throw our packaging into landfill waste stream if you have recycling or composting options available.

What if I don't have compost options?

If you do not have compost and/or recycling options, we will compost or recycle the package for you. You can mail it back to us in the box we sent to you:

EC30 Team
8700 Mason Montgomery Road
DS3-3E5
Mason, Ohio 45040

* check your local restrictions on recycling and compost.

Do EC30 Loyalty Points Expire?

No, EC30 Loyalty Points do not expire

Are EC30 Loyalty Points Transferable?

No, EC30 Loyalty Points are not transferable

How long will it take for my redeemed Loyalty Points to get deducted?

EC30 Loyalty points will be deducted from the customer’s total point balance when the order is placed.

May I use loyalty points to discount my EC30 subscription?

No – only 1 discount can be used per purchase

Can EC30 loyalty points get stacked onto other discounts or offers?

No – only 1 discount can be used per purchase

What is EC30's return policy?

Our goal at EC30 is to create cleaning products that leave no trace. This requires your help! The packaging is designed to biodegrade if you compost it. The paper products may be recycled*. But, if you put the packaging in the landfill waste stream it will degrade at a very slow rate as landfills are created with the intent to block water, light, and oxygen. Please do not throw our packaging into landfill waste stream if you have recycling or composting options available. If you do not have compost and/or recycling options, we will compost or recycle the package for you. You can mail it back to us in the box we sent to you:

 

EC30 Team
8700 Mason Montgomery Road
DS3-3E5
Mason, Ohio 45040

 

More Qs?

Let's chat! Visit our GET IN TOUCH page